Welcome Speech Sample
Good evening everyone, and welcome to our 4th annual "Oh No ... Not This Again" kickoff.
Of course that's not the technical name for this event. But once someone hands me the microphone, you've just got to be thinking, "Quick, where can I get myself another drink?"
Kidding aside, I assure you that you're in good hands tonight, because I'll be handing this over to John in just a moment. But let me first introduce the topic on a more sincere note.
We're focused tonight on customer service. And if the events of the last 3 years have taught us anything, we know that this isn't going to be just fluff, but about real techniques you can use to give each customer a better experience with us. An experience that will not only make them want to keep shopping with us, but one that they'll tell their friends about.
As we know from our efforts over the last couple years, this makes your jobs a whole lot easier and more enjoyable too. Because no one wants to be in customer service when they cannot truly handle the problems that customers have. As we move toward better tools for you, and more flexibility for you to address problems without having to run things up the flag pole, I know from feedback that you're finding more satisfaction.
This is every bit as important to us as customer satisfaction, because every piece of the process contributes to our success. And your happiness with us comes through in your interaction with customers.
Of course I'm not sure how much this applies to Tina -- she seems bubbly no matter what happens. But there always has to be an anomaly, right?
As promised, though, I'm just here to introduce the topic. And our master of customer happiness will handle the details. So without further ado, a man who needs no introduction so he won't get one, let's welcome John to come on up and take the reins.
Of course that's not the technical name for this event. But once someone hands me the microphone, you've just got to be thinking, "Quick, where can I get myself another drink?"
Kidding aside, I assure you that you're in good hands tonight, because I'll be handing this over to John in just a moment. But let me first introduce the topic on a more sincere note.
We're focused tonight on customer service. And if the events of the last 3 years have taught us anything, we know that this isn't going to be just fluff, but about real techniques you can use to give each customer a better experience with us. An experience that will not only make them want to keep shopping with us, but one that they'll tell their friends about.
As we know from our efforts over the last couple years, this makes your jobs a whole lot easier and more enjoyable too. Because no one wants to be in customer service when they cannot truly handle the problems that customers have. As we move toward better tools for you, and more flexibility for you to address problems without having to run things up the flag pole, I know from feedback that you're finding more satisfaction.
This is every bit as important to us as customer satisfaction, because every piece of the process contributes to our success. And your happiness with us comes through in your interaction with customers.
Of course I'm not sure how much this applies to Tina -- she seems bubbly no matter what happens. But there always has to be an anomaly, right?
As promised, though, I'm just here to introduce the topic. And our master of customer happiness will handle the details. So without further ado, a man who needs no introduction so he won't get one, let's welcome John to come on up and take the reins.